"Implementing an ITIL-Based IT Service Management Measurement System."

Antti Lahtela, Marko Jäntti, Jukka Kaukola (2010)

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DOI: 10.1109/ICDS.2010.48

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Antti Lahtela, Marko Jäntti, Jukka Kaukola:
Implementing an ITIL-Based IT Service Management Measurement System. ICDS 2010: 249-254

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