"New Technology Bliss and Plain in a Large Customer Service Center."

Helen Thomas, Richard Foil, Jim Dacus (1997)

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DOI: 10.1007/3-540-63233-6_489

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-22

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Helen Thomas, Richard Foil, Jim Dacus:
New Technology Bliss and Plain in a Large Customer Service Center. ICCBR 1997: 166-177

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