"A Research to Increase Users' Satisfaction and Loyalty Based on the ..."

Tung-Shou Chen, Rong-Chang Chen, Tsui-Yun Chang (2004)

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DOI: 10.1007/978-3-540-30544-6_66

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-26

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Tung-Shou Chen, Rong-Chang Chen, Tsui-Yun Chang:
A Research to Increase Users' Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology's Library. ICADL 2004: 574-583

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