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"Understanding the Social CRM Strategy of Small Businesses in Captivating ..."
Mukhammad Andri Setiawan, Yanuar Satrhio Insanaputra (2017)
- Mukhammad Andri Setiawan, Yanuar Satrhio Insanaputra:
Understanding the Social CRM Strategy of Small Businesses in Captivating Younger Age Market in Indonesia. KMIS 2017: 167-173
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