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"Business Value in Complex IT Service Engagements: Realization is Governed ..."
Susan U. Stucky et al. (2010)
- Susan U. Stucky, Melissa Cefkin, Yolanda A. Rankin, Ben Shaw, Jakita Owensby Thomas:
Business Value in Complex IT Service Engagements: Realization is Governed by Patterns of Interaction. HICSS 2010: 1-10
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