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"The Service Recovery Paradox in a Call-Center Context: Compensation and ..."
Raquel Reis Soares, João F. Proença, P. K. Kannan (2014)
- Raquel Reis Soares
, João F. Proença
, P. K. Kannan:
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers. HICSS 2014: 1306-1315
![](https://dblp.uni-trier.de./img/cog.dark.24x24.png)
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