"Generative AI in Customer Support Services: A Framework for Augmenting the ..."

Philipp Reinhard et al. (2024)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-01-04

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Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister:
Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. HICSS 2024: 237-246

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