"Claim success, but blame the bot? User reactions to service failure and ..."

Nika Mozafari et al. (2022)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-11

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  - https://dblp.org/rec/conf/hicss/MozafariSHW22
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger:
Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. HICSS 2022: 1-10

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