"A Taxonomy of Service Failures in Electronic Retailing."

Nelson Massad, John C. Beachboard (2008)

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DOI: 10.1109/HICSS.2008.40

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Nelson Massad, John C. Beachboard:
A Taxonomy of Service Failures in Electronic Retailing. HICSS 2008: 285

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