"What Drives Successful Complaint Resolutions on Social Media?: Evidence ..."

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann (2017)

> Home

Details and statistics

DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

- view
  - electronic edition via handle.net (open access)
  - electronic edition @ aisnet.org
- export record
  dblp key:
  - conf/hicss/GunarathneRS17
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/hicss/GunarathneRS17
Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry. HICSS 2017: 1-10

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.