"Customer Service on Social Media: The Effect of Customer Popularity and ..."

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann (2015)

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DOI: 10.1109/HICSS.2015.397

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. HICSS 2015: 3288-3297

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