"An Integrative Implementation Framework for Electronic Customer ..."

Jerry Fjermestad, Nicholas C. Romano Jr. (2003)

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DOI: 10.1109/HICSS.2003.1174394

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Jerry Fjermestad, Nicholas C. Romano Jr.:
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance. HICSS 2003: 183

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