"An Analysis of Online Customer Complaints: Implications for Web Complaint ..."

Yooncheong Cho et al. (2002)

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DOI: 10.1109/HICSS.2002.994162

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad:
An Analysis of Online Customer Complaints: Implications for Web Complaint Management. HICSS 2002: 176

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