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"An Event Driven Approach to Customer Relationship Management in ..."
Dickson K. W. Chiu et al. (2003)
- Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk:
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry. HICSS 2003: 182
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