"The Interdependencies between Customer Journey, Business Model, and ..."

Timo Phillip Böttcher et al. (2023)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-03-08

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  dblp key:
  - conf/hicss/BottcherKWHK23
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  persistent URL:
  - https://dblp.org/rec/conf/hicss/BottcherKWHK23
Timo Phillip Böttcher, Tanja Kersten, Jörg Weking, Andreas Hein, Helmut Krcmar:
The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail. HICSS 2023: 4294-4303

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