"Designing a Conversational AI Agent: Framework Combining Customer ..."

Jan Blümel, Gautam Jha (2023)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-02-16

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Jan Blümel, Gautam Jha:
Designing a Conversational AI Agent: Framework Combining Customer Experience Management, Personalization, and AI in Service Techniques. HICSS 2023: 1397-1406

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