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"Service Productivity Management-Status Quo and Directions for the Design ..."
Jörg Becker et al. (2012)
- Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, Daniel Sigge:
Service Productivity Management-Status Quo and Directions for the Design of Conceptual Modeling Grammars. HICSS 2012: 1522-1531
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