"Towards More Convenient Services: A Text Analytics Approach to ..."

Natalia Amat-Lefort, Stuart Barnes (2023)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-02-16

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Natalia Amat-Lefort, Stuart Barnes:
Towards More Convenient Services: A Text Analytics Approach to Understanding Service Inconveniences in Digital Platforms. HICSS 2023: 1346-1355

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