"Mystery shopping: Improving quality assurance of public transport services ..."

Stefan Voß, Liping Ge (2024)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-11-21

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Stefan Voß, Liping Ge:
Mystery shopping: Improving quality assurance of public transport services for people with restricted mobility using a prototypical mobile application. HICSS 2024: 1618-1627

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