"The Impact of Customer Service Robot's Proactive Behavior on Consumer ..."

Zhenyang Shen et al. (2023)

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DOI: 10.1007/978-3-031-36001-5_51

access: closed

type: Conference or Workshop Paper

metadata version: 2023-07-21

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Zhenyang Shen, Jinyang Zhou, Lewen Wang, Cong Cao:
The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario. HCI (46) 2023: 401-408

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