"A Method for Service Failure Effects Analysis Based on Customer Satisfaction."

Yusuke Kurita et al. (2013)

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DOI: 10.1007/978-3-642-39226-9_53

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Yusuke Kurita, Koji Kimita, Kentaro Watanabe, Yoshiki Shimomura:
A Method for Service Failure Effects Analysis Based on Customer Satisfaction. HCI (15) 2013: 485-494

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