"Inherent Usability Problems in Interactive Voice Response Systems."

Hee-Cheol Kim, Deyun Liu, Ho-Won Kim (2011)

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DOI: 10.1007/978-3-642-21619-0_59

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-02

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Hee-Cheol Kim, Deyun Liu, Ho-Won Kim:
Inherent Usability Problems in Interactive Voice Response Systems. HCI (4) 2011: 476-483

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