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"Kundenintegration als Perspektive der Prozessmodellierung."
Ralf Knackstedt, Beate Dahlke (2001)
- Ralf Knackstedt, Beate Dahlke:
Kundenintegration als Perspektive der Prozessmodellierung. GI Jahrestagung (1) 2001: 418-428
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