"Are Critical Incidents Really Critical for a Customer Relationship? A ..."

Marcel Paulssen, Angela Sommerfeld (2007)

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DOI: 10.1007/978-3-540-78246-9_55

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-23

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Marcel Paulssen, Angela Sommerfeld:
Are Critical Incidents Really Critical for a Customer Relationship? A MIMIC Approach. GfKl 2007: 463-470

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