"A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call ..."

David Millán-Ruiz, José Ignacio Hidalgo (2010)

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DOI: 10.1007/978-3-642-12139-5_16

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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David Millán-Ruiz, José Ignacio Hidalgo:
A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call Centres. EvoCOP 2010: 178-189

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