"Customer-Oriented Specification and Evaluation of IT Service Level Agreements."

Wolfram Pietsch (2005)

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DOI: 10.1007/11586012_9

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Wolfram Pietsch:
Customer-Oriented Specification and Evaluation of IT Service Level Agreements. EuroSPI 2005: 83-94

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