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"A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process ..."
Michel Picard, Alain Renault, Béatrix Barafort (2015)
- Michel Picard, Alain Renault, Béatrix Barafort:
A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. EuroSPI 2015: 168-179
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