"A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process ..."

Michel Picard, Alain Renault, Béatrix Barafort (2015)

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DOI: 10.1007/978-3-319-24647-5_14

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Michel Picard, Alain Renault, Béatrix Barafort:
A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. EuroSPI 2015: 168-179

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