"Sustainable Service Innovation Model: A Standardized IT Service Management ..."

Béatrix Barafort, Anne Rousseau (2009)

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DOI: 10.1007/978-3-642-04133-4_6

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Béatrix Barafort, Anne Rousseau:
Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework. EuroSPI 2009: 69-80

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