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"A Solution for Establishing the Information Technology Service Management ..."
Magdalena Arcilla et al. (2008)
- Magdalena Arcilla, José Antonio Calvo-Manzano, Gonzalo Cuevas Agustín, Gerzón Gómez, Elena Ruiz, Tomás San Feliu Gilabert:
A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. EuroSPI 2008: 106-116
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