"Usability, Emotions and Customer Satisfaction in Online Travel Booking."

Kurt Matzler et al. (2006)

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DOI: 10.1007/3-211-32710-X_21

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Kurt Matzler, Martin Waiguny, Anita Toschkov, Todd A. Mooradian:
Usability, Emotions and Customer Satisfaction in Online Travel Booking. ENTER 2006: 135-146

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