"Sources of Customer Role Learning During Self-Service Technology Encounters."

Petranka Kelly, Jennifer Lawlor, Michael Mulvey (2013)

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DOI: 10.1007/978-3-642-36309-2_28

access: closed

type: Conference or Workshop Paper

metadata version: 2019-02-07

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Petranka Kelly, Jennifer Lawlor, Michael Mulvey:
Sources of Customer Role Learning During Self-Service Technology Encounters. ENTER 2013: 326-338

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