"Management Responses on Third-Party Review Websites: A Focus on Emotions ..."

Astrid Dickinger, Lidija Lalicic (2017)

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DOI: 10.1007/978-3-319-51168-9_38

access: closed

type: Conference or Workshop Paper

metadata version: 2019-02-07

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Astrid Dickinger, Lidija Lalicic:
Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery. ENTER 2017: 531-544

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