"Listen to Your Customers! How Hotels Manage Online Travel Reviews. The ..."

Silvia De Ascaniis et al. (2015)

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DOI: 10.1007/978-3-319-14343-9_5

access: closed

type: Conference or Workshop Paper

metadata version: 2019-05-29

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Silvia De Ascaniis, Alessia Borrè, Elena Marchiori, Lorenzo Cantoni:
Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Lugano. ENTER 2015: 59-72

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