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"Simulation Environment for IT Service Support Processes: Supporting ..."
Christian Bartsch, Marco von Mevius, Andreas Oberweis (2010)
- Christian Bartsch, Marco von Mevius, Andreas Oberweis:
Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management. eKNOW 2010: 23-31
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