"A Maturity Model for Implementing ITIL V3 in Practice."

Ruben Filipe de Sousa Pereira, Miguel Mira da Silva (2011)

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DOI: 10.1109/EDOCW.2011.30

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Ruben Filipe de Sousa Pereira, Miguel Mira da Silva:
A Maturity Model for Implementing ITIL V3 in Practice. EDOCW 2011: 259-268

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