"IT Support Conversation Manager: A Conversation-Centered Approach and Tool ..."

Hamid R. Motahari Nezhad et al. (2010)

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DOI: 10.1109/EDOC.2010.20

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Hamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence:
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes. EDOC 2010: 247-256

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