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"Training Customer Complaint Management in a Virtual Role-Playing Game: A ..."
Julia Othlinghaus-Wulhorst, Anne Mainz, Heinz Ulrich Hoppe (2019)
- Julia Othlinghaus-Wulhorst, Anne Mainz, Heinz Ulrich Hoppe:
Training Customer Complaint Management in a Virtual Role-Playing Game: A User Study. EC-TEL 2019: 436-449
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