"A Study of Customer Resolution Management: the Influence of Effective ..."

Chin Eang Ong, David Teh (2019)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2019-06-05

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Chin Eang Ong, David Teh:
A Study of Customer Resolution Management: the Influence of Effective Complaint-Handling Procedures on Consumer Decisions to shop Online. ECIS 2019

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