"ITIL and the Creation of Benefits: An Empirical Study on Benefits, ..."

Mauricio Marrone, Lutz M. Kolbe (2010)

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type: Conference or Workshop Paper

metadata version: 2019-10-23

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Mauricio Marrone, Lutz M. Kolbe:
ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes. ECIS 2010: 66

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