"When you can't talk to customers: using storyboards and narratives to ..."

Heather L. McQuaid, Aradhana Goel, Mickey McManus (2003)

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DOI: 10.1145/782896.782926

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Heather L. McQuaid, Aradhana Goel, Mickey McManus:
When you can't talk to customers: using storyboards and narratives to elicit empathy for users. DPPI 2003: 120-125

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