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"Citizen-centric approaches to e-government and the back-office transformation."
Luis F. Luna-Reyes, J. Ramón Gil-García, José A. Celorio Mansi (2011)
- Luis F. Luna-Reyes, J. Ramón Gil-García, José A. Celorio Mansi:
Citizen-centric approaches to e-government and the back-office transformation. DG.O 2011: 213-218
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