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"Product Quality from the Customers' Perspective - Systematic Elicitation ..."
Björn Falk, Bastian Quattelbaum, Robert H. Schmitt (2009)
- Björn Falk, Bastian Quattelbaum, Robert H. Schmitt:
Product Quality from the Customers' Perspective - Systematic Elicitation and Deployment of Perceived Quality Information. DET 2009: 211-222
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