"Building a Software Tool for Transparent and Efficient Process Assessments ..."

Anup Shrestha et al. (2014)

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DOI: 10.1007/978-3-319-06701-8_16

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-15

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Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST 2014: 241-256

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