"A Decision Support Tool to Define Scope in IT Service Management Process ..."

Anup Shrestha et al. (2013)

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DOI: 10.1007/978-3-642-38827-9_21

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-15

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Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST 2013: 308-323

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