"Switching Costs between Customer Satisfaction and Loyalty."

Xuecheng Yang et al. (2009)

> Home

Details and statistics

DOI: 10.1109/CSO.2009.322

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

- view
  authority control:
- export record
  dblp key:
  - conf/cso/YangWZZY09
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/cso/YangWZZY09
Xuecheng Yang, Jun Wu, Xiaohang Zhang, Feng Zuo, Quan Yu:
Switching Costs between Customer Satisfaction and Loyalty. CSO (1) 2009: 768-772

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.