"A Pragmatic Development of a Computer Simulation of an Emergency Call Centre."

Julie Dugdale, Bernard Pavard, Jean-Luc Soubie (2000)

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type: Conference or Workshop Paper

metadata version: 2018-06-07

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Julie Dugdale, Bernard Pavard, Jean-Luc Soubie:
A Pragmatic Development of a Computer Simulation of an Emergency Call Centre. COOP 2000: 241-256

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