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"Customer Service Chatbots: A Qualitative Interview Study into the ..."
Margot J. van der Goot, Laura Hafkamp, Zoë Dankfort (2020)
- Margot J. van der Goot
, Laura Hafkamp, Zoë Dankfort:
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers. CONVERSATIONS 2020: 190-204
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