"When Service Recovery Becomes Visible: Effects Of Recovery Strategies On ..."

Boying Li, Martin Liu (2018)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2019-12-10

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  - electronic edition @ aisnet.org
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  dblp key:
  - conf/conf-irm/LiL18
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  persistent URL:
  - https://dblp.org/rec/conf/conf-irm/LiL18
Boying Li, Martin Liu:
When Service Recovery Becomes Visible: Effects Of Recovery Strategies On Electronic Word-of-mouth Receiver. CONF-IRM 2018: 44

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