"Modelling of an automatic call distributor in a multi-site call centre."

Nikolay Kostadinov (2013)

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DOI: 10.1145/2516775.2516801

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Nikolay Kostadinov:
Modelling of an automatic call distributor in a multi-site call centre. CompSysTech 2013: 224-230

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