"Using "rapid experimentation" to inform customer service experience design."

Soni Meckem, Jennifer Lee Carlson (2010)

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DOI: 10.1145/1753846.1754193

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Soni Meckem, Jennifer Lee Carlson:
Using "rapid experimentation" to inform customer service experience design. CHI Extended Abstracts 2010: 4553-4566

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